Refund policy

At Tantrum Trades, we stand by our gear. If something isn’t right, here’s how returns work.

We offer change of mind returns on eligible items within 14 days of delivery.

To be eligible:

Items must be unused, unworn, and in original condition

All original packaging, tags, and labels must be intact

Proof of purchase is required

Change of mind returns do not apply to:

Clearance or sale items
Used or worn items
Items damaged after delivery
Return shipping costs for change of mind returns are the responsibility of the customer.

If your item is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order.

Email us at getit@tantrumtrades.com

Include:

Your order number
A brief description of the issue
Clear photos of the item
If the issue is confirmed, we’ll arrange a replacement or refund in line with Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

A replacement or refund for a major failure

Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure

Email us at getit@tantrumtrades.com with your order details

We’ll confirm eligibility and provide return instructions

Once received and inspected, your refund or replacement will be processed

Please allow 5–7 business days for returns to be processed once received.

Approved refunds will be processed back to the original payment method.

Please allow:

3–5 business days for refunds to appear (depending on your bank)

Shipping fees are non-refundable, except where required under Australian Consumer Law.

Normal wear and tear, misuse, or failure to follow care instructions are not considered faults and are not covered under this policy.

If you have any questions about returns, contact us at getit@tantrumtrades.com